Digital Innovation Officer – 2 Open Positions – Mozambique and Zambia

Full Time Zambia FRI
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1 year term with the possibility of extension
KEY AREAS OF RESPONSIBILITY

Execute Digital Innovation (DI) responsibilities for all impact projects (80%)
Provide systems administration and IT infrastructure services in the office (20%)

Responsibilities & duties
1) Execute DI responsibilities for all projects
Under the supervision of the Digital Innovation Delivery Team Lead and the Country Programs Manager/Head of Programs, ensure that the agreed Digital Innovation services are delivered effectively and to the highest standards within FRI impact projects.
Service planning and delivery

Collaborate with the Programs and Radio Craft (RC) teams to ensure that all interactive components of projects are planned, implemented, monitored and evaluated
Plan, deliver and evaluate DI services to projects using agreed tools and processes
Install and configure DI platforms to be used in projects
Record and edit content on DI interactive platforms
Assist the knowledge management team in conducting surveys, evaluations and/or studies to measure the outcomes and impacts of IP’s

Stations support and capacity building

Monitor the use of DI Services by partner radio stations who use DI tools
Support the setup and training of Community Listening Groups (CLGs) to use DI tools
Train broadcasters on how to administer DI tools and platforms
Provide distance coaching to stations involved in FRI impact projects
Support the Broadcast Resources department in technical and subscription activities
Write ICT assessment and in station training reports

DI delivery budgets and invoicing

Monitor system usage under impact projects
Working with project teams and Finance, ensure that service usage stays within budget and that usage data is available for regular invoicing

Insights and improvements

Give inputs on how to improve upon and develop new features for existing DI Delivery tools
Share lessons learned and insights from DI activities in country for continuous improvements of FRI interactive platforms

Contributions to the DI Team

Contribute to DI standardized policy and operation
Contribute to FRI DI forum tech platforms
Contribute to annual work plans and budgeting activities

2) Provide systems administration and IT infrastructure services
Under the supervision of the Country Manager/Representative, Finance Department and in collaboration with DI Team Lead, ensure and manage the overall technology infrastructure for the local office including planning, implementation and management of the software applications and hardware infrastructure that support operations.
Equipment and Software

Install and configure peripherals including scanners, external drives, monitors and other peripheral hardware.
Provide software and system troubleshooting and support
Assure that all software on FRI equipment is licensed and keep record of licenses

Networking and Security

Monitor network to ensure network functionality and availability to all system users
Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.
In case of virus infection clean out affected equipment.

Users and Routine Administrative Tasks

Ensure computer is set up prior to new hire start date and any related moves.
Handle the relocation of computer equipment as a result of office or personnel changes.
Train new and current employees on computer software and ICT systems.
Work directly with vendors to schedule repairs and maintenance
Assist the Finance and Admin Officer to create and maintain inventory, which may include hardware, software and various items.

Qualifications & Competencies
Qualifications

Degree or diploma in Information Technology or a related field or the equivalent work experience in a relevant field
At least 2 years’ experience in managing complex communication-for-development or ICTs-for-development initiatives

Competencies

Good organization skills and ability to work under pressure and meet deadlines
Effective written and oral communication (in English and for Mozambique, Portuguese would be an asset) with ability to produce reports and present solutions
Knowledge and experience of program development and implementation, including project cycles and results-based management
Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues
Ability to work and cooperate well with people
Knowledge in audio editing and mastering
Experience in the field of networking and computer maintenance
Willingness to travel regularly within the country

How to apply
Farm Radio is an affirmative action employer. Women, people of colour and members of equity-seeking communities are strongly encouraged to apply.
Applications:
FRI is an equal opportunity employer. Only those candidates selected for an interview will be contacted. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
To submit your application, send your CV to jobapps@farmradio.org. No phone calls please.Read More1 year term with the possibility of extension

KEY AREAS OF RESPONSIBILITY

Execute Digital Innovation (DI) responsibilities for all impact projects (80%)
Provide systems administration and IT infrastructure services in the office (20%)

Responsibilities & duties
1) Execute DI responsibilities for all projects
Under the supervision of the Digital Innovation Delivery Team Lead and the Country Programs Manager/Head of Programs, ensure that the agreed Digital Innovation services are delivered effectively and to the highest standards within FRI impact projects.
Service planning and delivery

Collaborate with the Programs and Radio Craft (RC) teams to ensure that all interactive components of projects are planned, implemented, monitored and evaluated
Plan, deliver and evaluate DI services to projects using agreed tools and processes
Install and configure DI platforms to be used in projects
Record and edit content on DI interactive platforms
Assist the knowledge management team in conducting surveys, evaluations and/or studies to measure the outcomes and impacts of IP’s

Stations support and capacity building

Monitor the use of DI Services by partner radio stations who use DI tools
Support the setup and training of Community Listening Groups (CLGs) to use DI tools
Train broadcasters on how to administer DI tools and platforms
Provide distance coaching to stations involved in FRI impact projects
Support the Broadcast Resources department in technical and subscription activities
Write ICT assessment and in station training reports

DI delivery budgets and invoicing

Monitor system usage under impact projects
Working with project teams and Finance, ensure that service usage stays within budget and that usage data is available for regular invoicing

Insights and improvements

Give inputs on how to improve upon and develop new features for existing DI Delivery tools
Share lessons learned and insights from DI activities in country for continuous improvements of FRI interactive platforms

Contributions to the DI Team

Contribute to DI standardized policy and operation
Contribute to FRI DI forum tech platforms
Contribute to annual work plans and budgeting activities

2) Provide systems administration and IT infrastructure services
Under the supervision of the Country Manager/Representative, Finance Department and in collaboration with DI Team Lead, ensure and manage the overall technology infrastructure for the local office including planning, implementation and management of the software applications and hardware infrastructure that support operations.
Equipment and Software

Install and configure peripherals including scanners, external drives, monitors and other peripheral hardware.
Provide software and system troubleshooting and support
Assure that all software on FRI equipment is licensed and keep record of licenses

Networking and Security

Monitor network to ensure network functionality and availability to all system users
Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.
In case of virus infection clean out affected equipment.

Users and Routine Administrative Tasks

Ensure computer is set up prior to new hire start date and any related moves.
Handle the relocation of computer equipment as a result of office or personnel changes.
Train new and current employees on computer software and ICT systems.
Work directly with vendors to schedule repairs and maintenance
Assist the Finance and Admin Officer to create and maintain inventory, which may include hardware, software and various items.

Qualifications & Competencies
Qualifications

Degree or diploma in Information Technology or a related field or the equivalent work experience in a relevant field
At least 2 years’ experience in managing complex communication-for-development or ICTs-for-development initiatives

Competencies

Good organization skills and ability to work under pressure and meet deadlines
Effective written and oral communication (in English and for Mozambique, Portuguese would be an asset) with ability to produce reports and present solutions
Knowledge and experience of program development and implementation, including project cycles and results-based management
Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues
Ability to work and cooperate well with people
Knowledge in audio editing and mastering
Experience in the field of networking and computer maintenance
Willingness to travel regularly within the country

How to apply
Farm Radio is an affirmative action employer. Women, people of colour and members of equity-seeking communities are strongly encouraged to apply.
Applications:
FRI is an equal opportunity employer. Only those candidates selected for an interview will be contacted. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
To submit your application, send your CV to jobapps@farmradio.org. No phone calls please.

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